Network Operations Engineer

• APPLY
• Experience 0 to 3 yrs
• Salary As per Industry Standards
• Location Bengaluru/ Bangalore
• Job Function IT/Telecom - Hardware
• Industry IT-Hardware/Networking
• Specialization Customer Support,Network Planning
• Qualification: 
  • Any Graduate

    Job Description

    a) Customer service responsibilities:

    
    

    
    

    i. Receive calls from customers

    
    

    
    

    ii. Understand and record customers’ issues

    
    

    
    

    iii. Validate issues for genuineness and assign severity

    
    

    
    

    iv. Log tickets for valid issues; set

    
    

    
    

    v. Run initial troubleshooting

    
    

    
    

    vi. Capture root cause if issue is resolved

    
    

    
    

    vii. Escalate tickets as required if troubleshooting steps do not resolve issue

    
    

    
    

    viii. Coordinate between customers, Client Services team, Operations team and Engineering for fast, clear and satisfactory resolution of customer issues.

    
    

    
    

    ix. Provide feedback to process team (HP Enabling Services) to contribute to process improvement

    
    

    
    

    b) Digital Safe monitoring responsibilities

    
    

    
    

    i. Proactively monitor and troubleshoot system, application and network issues, making use of monitoring dashboard

    
    

    
    

    ii. Conduct scheduled system health checks

    
    

    
    

    iii. Monitor task status and provide periodic updates

    
    

    
    

    iv. Validate automated alerts for genuineness and assign severity

    
    

    
    

    v. Log issues into ticketing system

    
    

    
    

    vi. Capture root cause if issue is resolved

    
    

    
    

    vii. Escalate issues as required if troubleshooting steps do not resolve issue

    
    

    
    

    viii. Prepare and send out issue reports

    
    

    
    

    ix. Coordinate between Client Services team, Operations team and Engineering for fast, clear and satisfactory resolution of customer issues.

    
    

    
    

    x. Provide feedback to process team (HP Enabling Services) to contribute to process improvement

    
    

    Job Posted by

    • Company:Hewlett-Packard Development Company

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