Opening for Assistant Vice President-Insurance Backoffice,in EXL Pune

Role: Assistant Vice President-Operations
Preferred Domain Exposure: US Insurance-Backoffice.
Span of Control: 380-400 FTE
Primary Responsibility : Capacity Planning, Adherence to Service Levels, Revenue Realization & Profitability

Required Process Specific Skills
• Inbound call center experience is essential.
• Some level of experience in Back-office transaction processing preferred
• P&C Insurance, preferably US

Required Soft Skills
• Resonable level of business perspective and capability to drive improvements based on benchmarks
• Strong people management and leadership skills
• Process Excellence methodology
• Good cross-functional appreciation and capability to learn with relevant others to drive business objectives

Essential Functions
• Formulation & execution of capacity and staffing plans based on medium term businedss forecast
• Negotiation & finalizing SLA’s with the Client-contract negotiation
• Implementing revenue and cost plans
• Establishing a review/reporting mechanism with the Client
• Developing & approving incentive plans
• Identigy & champion black belt improvement projects
• Review the progress of attrition action plans and check effectiveness
• Ensure compliance to all internal and client requirements like SOX, BS7799, ISO etc.

Reports to : Vice President
Supervises: Managers & their respective Teams

Please share resume at sreoshee.chatterjee@exlservice.com
Mention in the subject line as “Referral for AVP-Operations (referred by Bhuwan Chandra Pandey Employee ID-60258)”.

How to Apply

Please share resume at sreoshee.chatterjee@exlservice.com Mention in the subject line as “Referral for AVP-Operations (referred by Bhuwan Chandra Pandey Employee ID-60258)”.